I have been silent on the Springfield XDS recall mainly because it is all over the internet and I have nothing new to say. In general, I find SA's support to be superb. While this may be there first recall (and learning experience) it is not their first XD problem. People have forgotten but the early XD's were plagued with striker breakage (hmm..they were not the only ones with this striker problem) and they had a policy that they would not send out replacements (you had to send the pistol in). This caused me to choose another brand of striker pistol, the S&W M&P (both registered trademarks which I am not affiliated with) which ironically also suffered striker breakage problems. However, S&W (tm) did just send me a replacement striker. SA XD's also had finish problems which led to them using the Melonite process to treat the metal. The date that this occurred is actually somewhere in a post on this blog.

None of this is to detract from Springfield Armory. I am still a huge fan, own their pistols, and find their customer service excellent. In fact, in a blog post here recently the XDS was on my potential buy list. I ended up not getting one because, well, I think they are a little spendy for what they are, and (ironically) too new. Although I haven't gotten it yet the Glock 30 won out for me. Springfield can survive this. Lots of recalls lately- S&W (tm) Shield (tm), Ruger SR9, Walther PPK, etc. Even almighty Glock has had its share of factory "upgrades." I remember sending in my Glock 21, although quite a few years ago. They all have survived.

However, this isn't to say that they handled this recall optimumly. The blog post below is from a current owner and I agree. The blog is also a neighbor :)

http://clarkcountypolitics.blogspot.com/2013/09/how-springfield-armory-is-screwing-up.html

P.S. It is also noteworthy that SA doesn't actually make the pistol. They import them from Croatia. For some reason folks seem to not know this. They are actually made by IM Metal and were originally imported under the name of HS2000. This fact only exacerbates the complexity of coordinating a recall.