UPDATE 4/4:
Got my new Fox CFP90 (drop shipped direct) today! It looks to be a very nice pack. It is definitely big (which I was looking for). Haven't had a chance to do anything with it yet, but very soon I will be loading it up and doing a review with pics. Thank you Sam and CJLENTERPRIZE.COM!
UPDATE 3/26:
CJLEnterprize.com called me today! One thing Sam said that really sticks out -- and that I have always believed -- is that it is not that mistakes or problems don't happen, but how a company handles them is how they are measured. I firmly believe this and he went above and beyond to make things right.
After a brief review of what happened, he promptly refunded the original order amount and is sending me a brand CFP90 at no charge! I am extremely happy as I still need a large ruck.
Kudos to CJLENTERPRIZE.COM and their great customer service.
P.S. Also thanks to the reader that let them know about my post!
Original post (from March 24) follows:
So, I ordered a medium ALICE pack from these folks. Great price and got it in 2 days.
I then ordered a large ALICE pack and waited a month. Nothing.
I emailed asking if I could pay the difference and get a MOLLE pack instead. I paid and waited.
Another 45 days.
I asked for a refund. Twice they agreed.
I contacted PayPal and disputed the charge and the very next day got the upgrade fee back. The vendor's response to the dispute was that it was the first time that they had heard of me -- despite MANY back and forth emails about the products and they had agreed TWICE to refund it. Glad I did dispute it, a few days longer and it would have been past the eligible Paypal dispute period. So, I at least got part of my money back. Unfortunately, the original amount paid for large ALICE was way past this deadline.
I complained to the vendor I didn't get a complete refund. The vendor asked if I still wanted the large ALICE pack and I said yes (I still needed a larger ruck). They even said they put it in the mail on several queries and would show up any day. That was several months ago.
Anyway, I have more time invested in this than I spent on the pack. But, my wife recently reminded me that I never got my pack so I thought I would let folks know.
Buyer beware -- check to see if the vendor has the item in stock and check to see what recourse your payment handler (Paypal, Google Checkout, etc) has --- specifically the time limit that you can dispute. If your vendor says delivery is 30-90 days beware.
And of course: If a price seems less than other comparable vendors there is probably a reason. The combined price I paid for the medium ALICE (I did get) and the large ALICE I never got from CJLENTERPRIZE.COM I could have ordered from anywhere.
ETA: I add this addendum this because CJLENTERPRIZE does offer some of the best prices on the internet and are willing to take care of their customers should there be a problem.
Best of luck.
